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Application Support Analyst - Weekends

Company Name:
Ascension Health
Ascension Health Information Services (AHIS) located at Grand Blanc, Michigan is seeking to hire an Applications Support Analystto join our team. This candidate will be responsible for providing on-call support for the local healthcare ministry's applications; which may include weekends and/or evenings. The candidate must be able to provide excellent customer service, possess strong analytical and problem-solving skills, and have strong communication skills.
### QUALIFICATIONS
Qualifications:
At least 1 year of application support experience
Willingness to work weekends and or evenings
Willingness to provide on-call support
Ability to learn new applications
Excellent problem solving skills
Strong communication skills
Willingness to reside within a commutable distance of Grand Blanc, MI
Bachelor''s degree or above
Healthcare experience is a plus
Ascension Health ( ) is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable. Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation's largest Catholic and nonprofit health system. Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.
Ascension Health Information Services (AHIS) is a subsidiary of Ascension Health Alliance, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation. AHIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers' needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization. AHIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders. In 2012, AHIS was honored to be selected by Computerworld as No. 55 on its Best Places to Work in IT list, and by Elearning! Media Group/Aberdeen Group as No. 30 on its Learning!100 Corporate Enterprise Honoree list.
Equal Opportunity Employer M/F/D/V
### RESPONSIBILITIES
Responsibilities:
Provide coverage for on-call support of all Geneys applications to include weekends and/or evenings
Provide expert analysis and timely solutions utilizing resolution documentation and application expertise
Engage department subject matter experts to assist in resolving issues when necessary
Communicate significant issue statuses to AHIS and Genesys staff
Maintain the necessary expertise on all applications through on-going training and knowledge transfer sessions

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