Load Planner Associate

Company Name:
Con-way, Inc.
Title: Load Planner Associate
Location: Michigan-Grand Blanc
Other Locations:
Job Summary:
This position is responsible for making modal and carrier selections for all customer orders. Plans freight loads, accepts loads and coordinates drivers with loads. This position is responsible for ensuring that all customer service and traffic issues and requests are resolved in manner that meets or exceed the customer''s expectations.
Essential Functions:
Answering inquiries from customers
Entering, updating and/or tracking of orders and shipments
Investigation and resolution of issues
Coordination of pickups/deliveries
Choose low-cost mode and carrier following customer-specific routing instructions and/or routing guides.
Identify complex move opportunities such as truckload multi-stops and pooling moves.
Acting as a liaison between Transportation Operations, carriers and customers
Daily interaction with internal, carrier and customer personnel is required
Candidate needs to be able to be dependable, be to work on-time and be able to handle themselves professionally in a customer environment.
Scope and Accountability:
Applies basic principles, concepts, practices and standards of a professional field to complete standards tasks and assignments. Researches and interprets factual information (e.g., assesses accuracy of detailed information, identifies inconsistencies in data and results); frequently solves problems through research of multiple alternatives.
Qualification Requirements:
Knowledge: Degree in Logistics or related field preferred, experience may substitute for education.
Strong organizational and time management skills
Strong systems aptitude and must be proficient in Microsoft Office applications, with emphasis on Outlook, Word and Excel
Strong written and verbal communication skills
Understanding of Transportation Operations and Supply Chain Management
Experience: This position requires 0-2 years experience in customer service, preferably in transportation industry. (Education may substitute for years of experience)
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit and to work on a computer terminal and at a desk for long periods. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, including typing, writing, filing, etc.; reach with hands and arms; and readily and effectively communicate. Vision abilities required by this job include the ability to effectively see within an office environment, which may include long term computer exposure, and to adjust focus accordingly.
The duties of the job are primarily performed in an office environment. There is some exposure to noise in the work environment, which is usually mild to moderate
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. All colleagues may be required to perform duties outside of the above responsibilities from time-to-time, as needed.
Proud Equal Opportunity and Affirmative Action employer of Minorities/Females/Disabilities/Veterans Operations

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